Frequently Asked Question

Why do device logs on the Tuya Smart platform disappear after I reset my device?
2019-03-07 14:30:17

Device reset modes include restoring factory settings and common removal. In common removal mode, device logs on the Tuya Smart platform will not be cleared. In restoring factory settings mode, related logs on the Tuya Smart platform will be cleared. Check whether you have reset your device in restoring factory settings mode.