Frequently Asked Question
Contact the related personnel.
Online query: Click here on your computer, or Click here on your mobile phone. In the opened online service window, click Human Customer Service at the bottom of the chat window to consult the related personnel.
During non-business hours, click Leave Message in the chat window to leave a message. We will contact you within one working day.
Business hours: 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 6:00 p.m. (Monday–Friday). You can provide your information and detailed requirements. We are happy to help.