Frequently Asked Question

After the online bank debit, the order still shows "not paid". What should I do?
2018-12-11 11:04:52

A possible cause is that the deduction data is not transmitted from the bank in real time. Do not worry about that. Refresh the page and check the order status again later. If the to-be-paid state persists, obtain the payment proof from the bank or the payment platform, and feed back the problem online to Tuya personnel who will handle the problem for you.