Frequently Asked Question

Are the services provided by Tuya cloud stable?
2018-12-11 10:14:41

Yes. Tuya uses technologies to monitor its cloud services. Tuya can detect the problem occurring on the core services within 1 minute and process the problem within 5 to 10 minutes. In addition, Tuya can predict faults based on big data. If a problem occurring on Tuya cloud affects the services of users, Tuya will send emails to users in a timely manner.