Frequently Asked Question
Multiple reasons may cause the failure of device connection, including:
1. Make sure that the Bluetooth device is energized；
2. Make sure your phone's Bluetooth is enable；
3. Make sure the distance between your phone and the device is within the communicable distance；
4. Make sure the equipment is in the standby distribution network state. If it has been added, it is recommended to reset it and add it again;
5. Make sure your mobile phone is connected to the internet;
Re-install device by using the correct connection way. If you still have problems, please contact us promptly.