Frequently Asked Question

What should I do if the Bluetooth mesh device connection failed
2018-11-26 10:36:17

Multiple reasons may cause the failure of device connection, including:

1. Make sure that the Bluetooth device is energized;

2. Make sure your phone's Bluetooth is enable;

3. Make sure the distance between your phone and the device is within the communicable distance;

4. Make sure the equipment is in the standby distribution network state. If it has been added, it is recommended to reset it and add it again;

5. Make sure your mobile phone is connected to the internet;

Re-install device by using the correct connection way. If you still have problems, please contact us promptly.