Frequently Asked Question

I bind Amazon Echo (Alexa) Skill immediately registering the app, and the entered country, username, and password are all correct. However, the page still says the username and password are incorrect.
2018-03-20 11:21:09

      Most our Skill users log in from the USA region. If your account is registered at other regions (such as Europe or China), a user data synchronization problem will happen.

After registration, the data synchronization service on the service end will perform a global synchronization of user region information. This is supposed to be completed in seconds theoretically. However, due to complicated international network environment that may cause synchronization delay or failure, you are advised to wait a moment before binding the Skill.


If the problem persists, please offer your device ID and app account for us to check the problem.